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FAQs

Frequently Asked Questions

Can Printing

  • What size cans do you digitally print and fill?

    We can package any Australian classic, sleek or slimline can from 150ml to 500ml in volume.

    In addition, we have this little diagram to outline what cans and ends are currently available for Digital Printing.

    East Coast Canning cannot print on any slim cans at this time.

  • What is the difference between a slim and a sleek can?

    Sleek Can:

    • Sleek cans are like slim cans in they have a tall and narrower look, but they are slightly wider.
    • The term “sleek” is often associated with a modern and streamlined design.
    • Sleek cans have a narrow 204 diameter and use a standard 202 end (the same as classic cans).
    • Because sleeks use a standard 202 end, finding co-manufacturing partners is easier.
    • The 355ml sleek can is one of the most utilized cans in Australia, Asia, United States and around the world. The 355ml sleek is commonly used for seltzers, functional beverages, delta 9 cannabis beverages, and energy drinks.
    • East Coast Canning can digitally print and mobile fill sleek cans in the following sizes: 200ml, 250ml, 310ml, 330ml, 355ml.

    Slim Can:

    • Appropriately named Slim cans, these are narrower and taller than standard cans.
    • Slim cans have the smallest diameter of 202 (2.02”) and use a narrower 200 end.
    • They are often used for energy drinks, wines, coffees, and some soft drinks.
    • The most common Slim can is 250ml (8.4oz).
    • East Coast Canning cannot print on any slim cans, but our mobile filling team can fill 150ml, 200ml and 250ml slims when booking the Slim Kill Kit in tandem with a Filling Day booking (please request the Slim Fill Kit when booking).

     

    Source: Lagersmith.
     

  • How do I place an order for printed cans?

    If you're a new customer, please use the Contact Us form so we can help you with your first order.

    If you're an existing customer, please use our Online Ordering Portal (launched April 2024) to place your orders. 

  • I am having trouble with the new ordering platform. What do I do?

    Please review the FAQ document for the new ordering platform here. 

    For assistance with the platform over the phone, please call 1300 494 994 and follow the prompts.

  • How do I get a quote?

    We can provide quotes via email or on a live Teams call with you (the live call option is best for multiple quotes for different volumes).

    At different times of year, different members of the team help with this process, so the easiest way to get one is use our Contact Us form and tick "Request a Quote".

  • How can I speak to a human about my order?

    We work in a complex industry, so being able to talk to an experienced human being goes a long way to getting shit done right (and fast!).

    To land with the right person for your type of enquiry, please use the Contact Us form in the first instance and following that you can book in a phone or Teams call with the relevant department.

  • Does your pricing include the cost of the can as well as the printing?

    Yes. Our pricing includes the aluminium can and full digital printing including any substrate, metallic or matte effects you wish to utilise.

    All prices exclude GST and freight, so don't forget to add them on.

    We can provide quotes via email or on a live Teams call with you (the live call option is best for multiple quotes for different volumes), to do so please use the Contact Us form and tick "Request a Quote".

Frequently Asked Questions

Artwork (Prepress)

  • Can you supply templates and guidelines for my can artwork?

    Yes. Please find our full Prepress Guide and Artwork templates here .

    You will note the exact width dimension of 207.35 mm on classic size cans and 182.23 mm for sleek size cans.

    Please do not change template size and ensure artwork bleeds beyond the trim box.

    These measurements are critical when printing direct to shape to ensure a seamless print with no gaps or overlaps.

    On each template size the Neck Area is indicated. The neck area is a distortion zone.

    The upper 6mm of the neck area will show image defects.

    Its not recommended to place fine detail, small text etc in this area.

    -----------------

    ECC use a PDF workflow for prepress and print production.

    Print ready PDF files are our preference.

    If supplying PDF files please export files based on PDF Press Quality settings ensuring “Preserve Editing Capabilties is checked”.

    If possible please supply 1 x file per sku rather than a multi-page document.

    If you think ECC may need to edit your artwork, please supply packaged files with all linked graphics and fonts.

  • Where do I upload my can artwork for printing?

    Can artwork is uploaded into our Online Ordering Portal when placing your order.

    If placing an order and delivering your artwork later (which is fine), then please reply to your Sales Order confirmation with your artwork attached when ready.

  • Can you print metallic colours and/or allow for spot silver substrate?

    Yes we can, and they are no extra cost. To achieve spot metallic or spot silver substrate effects, a spot white colour layer must be created.

    Metallic colours are achieved by printing CMYK over the silver can base.

    The translucency of the ink and the reflective nature of the silver can creates the metallic effect.

    Higher density colours work best.

    Lighter colour shades tend to wash out in certain light.

    Please see our full Prepress Guide here for the full information.

  • What is the maximum printed colours and cost per colour?

    We can print up to 16,000 CMYK colours for the one price, and there is no cost per colour like traditional high MOQ offset can printing with printing plates.

  • Do you offer graphic design services to create my can artwork?

    Unfortunately, our team are not available for graphic design services as they spend all of their time preparing files to ensure our customers get the best result for their artwork on our printer.

  • Can someone please review my artwork before I place an order or before it is printed?

    Unfortunately, we do not have the bandwidth to check artwork prior to an order being placed.

    But, we check all artwork before printing.

    When you submit artwork attached to your order form, here's what happens:

    • All artwork is checked for printer compliance prior to printing.
    • Our prepress team will liase with you if there are any issues.
    • A proof will be generated that includes both artwork and 3D renders of your design.
    • Proofs will be uploaded to ECC’s proofing site.
    • Please approve artwork on the site when you receive the link via email.
    • Nothing is printed without client approval (including reprints). Failure to approve artwork within 24 hours may delay your delivery.
  • Can I do a press check before my production run of cans?

    Our operation runs thousands of cans an hour, 24/7 during peak periods.

    It is not possible to do a physical press check in person, or a live presscheck via photo or video content.

    We offer our digital press checks in Approval Studio prior to printing.

    • A proof will be generated that includes both artwork and 3D renders of your design.
    • Proofs will be uploaded to ECC’s proofing site.
    • Please approve artwork on the site when you receive the link via email.
    • Nothing is printed without client approval (including reprints). Failure to approve artwork within 24 hours may delay your delivery.
  • Can you colour match my digitally printed cans to a label or other sample?
    • If you require artwork matched to a previous printed label or can, please send us a physical sample 6 weeks prior to your Requested Delivery Date.
    • Matching to physicals samples can increase lead times.
    • Please be aware that while we do our utmost to match a previous printed physical sample, there may still be variations due to the differences in print processes, ink type and substrate etc.
  • How do I contact the Prepress team?

    You can contact the Prepress team via the Customer Success and Orders team, or via your Account Manager.

Frequently Asked Questions

Filling

  • How do I make a booking with the mobile filling team?

    If you're a new customer, please use the Contact Us form so we can help you with your first booking. We will first need to ensure that your site is suitable for mobile filling.

    If you're an existing customer, please make a booking for our mobile filling team via your Account Manager.

  • How much space do I need for the mobile canning system?

    Ideally we like a corridor of space 7m long and 2m wide, but chat to us about your space challenges, we can sometimes do some ‘canning line yoga’. An extra 2-3m in length will be required for our inline labeller if you're planning on using slim line cans.

    In regards to parking space, our equipment fits inside an extended Mercedes Sprinter which is surprisingly small and can be parked at most sites without needing any special provision.

    Here is a link to view a time-lapse of our mobile canning set up. If you would like to see more videos head over to our Instagram.

  • What is the MOQ for mobile filling?

    Our MOQ for mobile filling is 500 litres, charged at a fixed cost. Filling rates scale every 500 litres.

    We can fill between 5000 and 5500 litres of liquid each filling day, up to tens of thousands of litres for multiday bookings.

  • How much is mobile filling and can I get a quote?

    Filling rates scale every 500 litres from 500 litres MOQ up to tens of thousands of litres for multiday bookings.

    We can provide quotes via email or on a live Teams call with you (the live call option is best for multiple quotes for different volumes). Please use our Contact Us form and tick "Request a Quote".

  • What can the filling team put into cans?

    Canning machines can work with a variety of beverages, such as wine, cider, cocktails, RTD's, seltzer, tea and coffee. 

    We do not can beverages with live bacteria (such as Kombucha) as it is tricky to eradicate from the machine (despite cleaning) and can contaminate other beverages.

    There are methods that can be used for sour beers to avoid this – talk to us !

  • How many litres or cans can you fill in one day?

    The machine generally runs between 40 to 50 cans per minute, depending on beer conditions and CO2 infeed flow and pressure. We can fill between 5000 and 5500 litres of liquid each filling day, up to tens of thousands of litres for multiday bookings.

  • What do I need to supply on filling day?

    To properly induct all new mobile filling sites, we have developed a Mobile Filling New Customer Induction. 

    This induction will walk you through everything you need to have on your site and gather all the information we need to prepare for a mobile filling booking on your site.

    Please complete the Induction before your first booking here:

  • Can you brew or blend my liquid at your facility?

    Unfortunately, we are a fully mobile filling operation and we do not have a brewing, batching or blending site because we come to you and your liquid!

    If you are not skilled in liquid development yourself, we recommend undertaking the brewing / batching or blending process with a seasoned professional and in most states, we can refer you to several businesses for help.

  • Can we use any can supplier?

    Yes, we have the tooling for both Visy and Orora cans. Digitally printed cans sourced from East Coast are a Visy spec can with Visy lids.

    While we are on the subject, if you would you like some tips on ‘Can Storage Best Practises’ visit our Recommended Reading section. 

  • Do you label in-line?

    We no longer provide inline labelling service for any can sizes.

    We recommend making the transition to our state-of-the-art digital direct-to-can printer for much better looking cans at small volumes.

  • Do you have Paktech Applicators on the mobile filling lines?

    Yes, we have inline Paktech applicators on all five canning lines, this was brought into place to save on operational costs, staffing organisation, and safety for our customers.

    We have also launched a complimentary Paktech barcode prelabelling service when customers purchase their Paktechs from us. Simply provide the barcode and we'll print and attach them to each Paktech for you.

  • Do you sell lids and Pakteck clips?

    Yes we do supply lids (or ends) and clips. 

    Lids/ ends are Visy 202 CDLE ends.

    Paktech clips come in black or white in 4x or 6x for sleek or classic cans. We do not supply pakteck clips for slim cans.

    We have also launched a complimentary Paktech barcode prelabelling service when customers purchase their Paktechs from us. Simply provide the barcode and we'll print and attach them to each Paktech for you.

    We can provide quotes via email or on a live Teams call with you (the live call option is best for multiple quotes for different volumes). Please use our Contact Us form and tick "Request a Quote".

  • Do you sell cardboard cartons?

    No. East Coast do not supply any cardboard items for filling day (including wraps, cartons, trays or similar).

  • Do your bring my printed cans order with you on the filling day?

    No, we deliver your printed cans and supply items days before the mobile filling run.

    When placing your order, you will be asked for a Requested Delivery Date (RDD) and a Filling Date (FD).

    We recommend building in a safety buffer, and nominating a RDD between 5 and 7 days before your FD.

  • How much wastage is normal for a canning run?

    Thanks to 8 years in the business, we expect a normal filling run to result in 3-5% wastage with our genuine counter pressure filling units.

    From customer feedback, this is usually far less wastage than what they may be experiencing with other mobile canning units, especcially those using gravity / atmospheric filling techniques.

  • Do we have the ability to carbonate inline?

    Unfortunately, we do not have the ability to carbonate any liquids between the holding vessel and the can line.

    We recommend undertaking this process with a seasoned professional and in most states, we can refer you to several businesses for help here.

  • Do we have mobile pasteurisation or Velcorin dosing capability?

    Unfortunately, we do not have the capability to pasteurise any liquids between the holding vessel and the can line.

    We cannot dose liquid with Velcorin in-line either.  

    We recommend undertaking this process with a seasoned professional and in most states, we can refer you to several businesses for help here.

  • Can you fill cans with a LN2 liquid nitrogen doser?

    Yes, we have our own LN2 liquid nitrogen dosing kit, one which travels up and down the East Coast based on bookings.

    This will allow you us to properly fill nitro beers, still wines, iced coffees, premix non-carbonated cocktails and most other non-carbonated beverages.

    Please specify that you need the LN2 kit alongside your filling day booking, more than 4 weeks in advance, and it is booked out on a first-come, first-served basis so do book early to avoid disappointment.

  • What equipment comes with the mobile filling team and what does it do?

    We use a CODI counter pressure canning line, 6 fill heads with fully mechanical seamer. 

    Yes, we have inline Paktech applicators on all five canning lines, this was brought into place to save on operational costs, staffing organisation, and safety for our customers.

    Each mobile filling unit brings depalitisation methods, filler, seamer, Paktech applicator and pack-off table.

    Please be advised that is is the customer / mobile filling sites responsibility to receive the cans off the end of the line and pack these into your cartons sourced elsewhere.

    East Coast staff do not pack off into cardboard boxes or stack the pallets for you. Please provide your staff for this role.

Frequently Asked Questions

Quality

  • What quality management systems do you have?

    We offer class-leading CIP (clean in place) to ensure thorough sanitisation of the equipment. Our Quality Management System dictates regular audits to assure processes equipment and workflows are all maintained to high standards. As a standard some of our quality checks include video seam inspection (with detailed reports), seam tear downs, hot water pressure tests and date coding.

    If you would like to read more Jim, Our National Operations Manager has written an entry on this topic in our Recommended Reading section. 

Frequently Asked Questions

Service

  • Can you help us with our Codi machine?

    Yes, we install, service and offer support throughout AUS, NZ and Southeast Asia for CODI machinery.

     Please use the Contact Us page and tick 'CODI service and maintenance' to direct your enquiry form to the right team.

  • Can you service non Codi canning lines?

    Given our 8 years of experience with the CODI canning lines, we can in exceptional circumstances offer advise on other canning lines but we do not offer this as a regular service.

    Please use the Contact Us page and tick 'CODI service and maintenance' to direct your enquiry form to the right team.

  • Do you keep any spare parts for CODI machinery?

    Yes. We keep an on-shore supply of CODI spare parts that are often needed in emergencies by our customers. 

    CODI Assist members receive discounted pricing on spare parts, but any CODI canning line owner is welcome to come to us for spare parts.

  • How do I contact the Service Team?

    Please use the Contact Us page and tick 'CODI service and maintenance' to direct your enquiry form to the right team.

Frequently Asked Questions

Accounts

  • Can I open a trade account with East Coast?

    Yes. WE offer 14 day terms to our customers with good credit history. Please open a trade account with us by clicking here (or you will be setup as a prepaid customer).

  • Can I prepay via credit card for my orders?

    Yes. Please ask Accounts team to provide a Stripe credit card payment link by replying to the email delivery of your invoice.

  • I have recently been in administration, can I trade with East Coast?

    Customers who have been in administration in the past 12 months are welcome to trade with us on prepaid terms.

  • How do I contact the Accounts Team?

    You can contact the Accounts team by calling 1300 494 994 .

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